There is currently no public email address. To avoid sending your issue to an unverified address, use the ticket center for account, subscription, or refund matters.
Go to the Support CenterAccount & Connection Support
Customer Support & Support Tickets
Submit questions about your account, subscription, client connection, international routes, billing, or refunds through the user dashboard. Tickets keep the original details and follow-up replies together, making them suitable for issues that require ongoing troubleshooting or record checks.
SUPPORT TICKET
Use support tickets first
Support tickets are best for questions that require checking account status, order records, or connection details. Include your platform, the stage when the issue occurred, the selected route, and the steps you have already tried to reduce repeated questions.
CONTACT CHANNELS
Public Contact Options
This contact information only includes details that can be verified from the site's available facts. The main support option is currently the user dashboard ticket center; no public addresses are available for the channels below.
Telegram
There is currently no public Telegram contact address. This page does not fill in usernames or group links; use a user dashboard ticket for service-related communication.
View TicketsISSUE ROUTING
Organize details by issue type
Account & Login
Connections & Clients
Speed & Routes
Billing & Refunds
What to Include
Account & login: Provide your username and the message shown on the page. VPNWe does not require an email address for registration; a username and password are enough, so enter the username used when you registered accurately.
Connections & clients: Specify whether you use Windows, macOS, iOS, Android, or Linux. Explain whether the issue occurs while obtaining the client, importing a subscription, or establishing a connection, and include any error message that can be shared publicly.
Speed & routes: State the destination you are trying to access, the selected regional route, the network environment where the issue occurs, and whether it happens on other routes. VPNWe covers 110+ countries / 180+ routes; naming the region clearly helps narrow the investigation.
Billing & refunds: Include the selected plan, payment method, and order status. The service supports Alipay / WeChat Pay / USDT and offers a 60-day no-questions-asked refund; when sharing payment records, cover any sensitive details not needed for verification.
BEFORE SUBMITTING
Prepare before submitting a ticket
Keep Reproducible Details
Note the platform, the stage of the process, and whether the issue persists after switching routes. If an error message appears, copy the full text or upload a clear screenshot, but do not disclose your account password or complete subscription link.
Separate Plan and Traffic Status
Monthly subscription traffic resets each month on the activation date; when upgrading mid-cycle, the price difference is prorated across the remaining days. Traffic packages remain available until used and never expire. Before submitting a ticket, confirm whether you are using a monthly subscription or a traffic package to avoid mistaking a traffic-cycle issue for a connection failure.
Describe the Scope of the Issue
State whether the issue affects a single app, a single website, or all cross-border access, and whether other devices connect normally. VPNWe does not limit the number of devices, so this comparison helps determine whether the cause is device settings or the current route.
Protect Account Information
You do not need to submit your account password in a ticket. If screenshots contain subscription links, payment receipts, or other private information, cover anything unrelated to troubleshooting and leave only the order status, error text, and necessary connection details.
CONTACT FAQ
Contact Support FAQs
How can I contact support when there is no public email address?
Sign in to the user dashboard and open the ticket center. Tickets keep the issue description, status, and replies together, making them suitable for account, connection, order, and refund matters.
Do I need an email address before submitting a ticket?
No. VPNWe does not require an email address; you can register with a username and password. For account questions, provide the relevant username and the message shown on the page.
What information should I provide for a connection issue?
Include your platform, the client's current stage, the regional route, destination, error message, and the steps you have already tried. Do not submit your password or complete subscription link.
Where should I submit a refund request?
Submit refund matters through the ticket center. VPNWe offers a 60-day no-questions-asked refund; include the order status and payment method in your ticket, and follow progress through the ticket replies.
Can I ask about choosing a plan in a support ticket?
Yes. Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; traffic packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. You can also review the pricing page to compare how each option works.